The Centralised Receipt and Processing Centre (CRPC) is a facility established by the Reserve Bank of India (RBI) to receive, process, and manage various types of complaints and grievances filed by individuals against RBI-regulated entities. It serves as a centralized hub for handling complaints and ensures their effective and efficient processing.
In India, the banking sector plays a significant role in the lives of millions, offering a range of financial services to individuals and businesses alike. While most banks maintain high ethical standards, there have been cases of bank harassment where consumers have faced unfair practices during debt recovery or other interactions. To protect consumers from such harassment, the Reserve Bank of India (RBI) and the government have put in place several regulations and guidelines. This blog explores the key laws and provisions that safeguard individuals against bank harassment in India.